Frequently Asked Questions
Find out more about us here in our frequently asked questions section.
– Unlike most companies, we offer all our services in the convenience of your own home.Whether you are too busy to get out or are physically unable to attend a clinic. We make the process much smoother.
– We aim to book you in within a few days where possible.
– You have direct access to your audiologist.
– Competitive pricing and consistent after-care.
– Most companies are tied to 1 or 2 hearing aid manufacturers, limiting what you can be offered.
– As one of the few truly independent audiology companies, we work with all the main hearing aid manufacturers. Therefore, we are best placed to advise you on what is the most appropriate option for your unique hearing needs.
There are 2 main types of hearing aids on the market.
1. Behind the Ear and 2. In the Ear.
The style most suitable for you depends on factors such as, your prescription, your hearing needs and personal preference in size and additional features such as Bluetooth connectivity. During your initial consultation all the appropriate options will be discussed.
– As we provide our services (hearing assessments and ear wax removal) in the comfort of your home, we can be more competitive with hearing aid prices, so are able to pass on any savings to our clients. In some cases, this is up to 40% off high street prices for the same exact hearing aid.
– With years of experience, we have a 5-star rating of our friendly and professional service. This is upheld throughout the entire duration of your hearing aid warranty. This means your after-care is also to an exceptionally high standard. You will have direct access to your audiologist and can expect to hear back from them within a very timely manner. We build relationships with our clients because you are our main priority.
– Re-assessment of your hearing when you feel your prescription might have changed.
– Services including technical adjustments to your hearing aids within your warranty period.
– The warranty you receive with your hearing aids is provided by the manufacturers directly. They cover all internal/electronic issues within the aids. They will service/repair the aid at no extra cost within the warranty period (Loss, theft or damage is not covered by the warranty).
– We only carry out micro-suction wax removal due to it being the safest and most effective method.
– Olive oil is the most suitable type of oil to use.
– We recommend using oil for approximately 4-5 days before your appointment date.
– Please refrain from using any cotton buds in your ears as this will likely make things worse.